• Incoming calls being placed in the queue
• Members that answer the queue (static members or users that login as agents dynamically)
• A strategy for how to handle the queue and divide calls between members
• Music played while waiting in the queue
• Announcements for agents and callers

Callers can reach a queue you have configured via a DID Routing, DID Failover or IVR (Digital Receptionist).

Logging in and Logging out of Queues Dynamically

• Login: Dial *11, at the prompt, dial queue ID
• Logout: Dial *12, at the prompt, dial queue ID