Technical Specifications
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Supported Codecs
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 G.711u (μ-law / pcmu) (native)
 G.729a (native)
 gsm (transcoded)
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Supported Protocols
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 SIP
 IAX2
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Authentication Methods
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 SIP/IAX Dynamic Registration (Register)
 SIP Static IP authentication
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Configuration Samples
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 Asterisk
 FreePBX
 Talkswitch
 Trixbox
 LinkSys PAP2T
 Cisco SPA2100
 X-Lite
 Zoiper
 PBX Systems
 ATA Adapters
 Softphones
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VoIP server location
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 Atlanta, GA
 Chicago, IL
 Dallas, TX
 Houston, TX
 Los Angeles, CA
 New York, NY
 Seattle, WA
 Tampa, FL
 Montreal 2,QC
 Toronto 2, ON
 Montreal,QC
 Toronto, ON
 London, UK
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Dialing Rules
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 011 international prefix
 00 international prefix
 E.164 / Direct Country Code
 USA/Canada 1, 001 or 10 digits
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USA Rates
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 Default Value Route: $0.0105 (1.05¢) per minute
 Optional Premium Route: $0.0125 (1.25¢) per minute
 Toll-Free Numbers Value Route: Free
 Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
 e411: $0.99 per call. Must be activated by customer in settings
 Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.
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Canada Rates
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 Value Route: Depends on Location, starting at $0.0052 (1/2¢)
 Premium route: $0.0125 (1.25¢) per minute
 Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.
 Rates for all Canada destinations are listed in the rate section
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International Rates
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 List available in the rates section.
 Rate Update date: 2nd day of each month at 7:00PM EST.
 Rate update frequency: Rare. Sometimes we’ll lower or raise the rate on some destinations if needed.
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Billing Increments
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 USA and Canada: 6 seconds increment
 International: 6 seconds increment
 Mexico: 60 seconds initial / 60 seconds increment
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Downloading Rates – Available formats
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 Excel Spreadsheet
 CSV File (Customizable)
 SQL File (Customizable)
 XML file
 XML API
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Extras
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 Excel Spreadsheet
 CSV File (Customizable)
 SQL File (Customizable)
 XML file
 XML API
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Call Origination (DID Numbers)
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Domestic DID numbers availability
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 49 states of the USA
 7 Provinces of Canada
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Domestic DID per minute pricing
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 One time setup fee: $3.00
 Billing Increment: 6 seconds
 Channels: High Channel-Capacity
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Domestic DID flat monthly rate
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 Per minute inbound: free, up to 3500 minutes monthly
 Channels: 2
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Domestic DID numbers order delivery time
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 Listed as Available: Real time order processing for numbers listed
 Listed as Backorder: Usually 1-3 business days, up to 10 days for rural areas for backorder DIDs. There are some exceptions. Orders can take up to 30 days to complete in some cases.
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Toll-Free DID numbers pricing
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 Billing Increment: 6 seconds
 Channels: 25 (Increase on request)
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Toll-Free DID order delivery time
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 Real time order processing for numbers listed
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International DID availability
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 Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Chile, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom
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International DID pricing
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 Pricing per country is available on the International DID’s page
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International DID order delivery time
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 30 to 120 minutes on business hours
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International DID billing
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 Monthly Flat Rate
 Unlimited inbound calls
 Channels: 2
 Setup fee paid when DID is ordered
 Monthly fee billed on the 1st of each monthU
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Extras
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 e911/911 $1.50 per month
 CNAM Caller name Lookup – 0.8 cent per query
 Unlimited voicemail accounts
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Port
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 Price per number ported to voip.ms: $25
 Port completion time: 2-4 weeks
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By Email
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By Live Chat
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 Attended:
Monday to friday: from 9am to 10pm EST
Saturday: 9m to 5pm EST
Sunday: closed
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By Phone
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 Attended:
24/7 GMT
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Information and Sales
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United Kingdom
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1.877.7.VOIP.MS
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Dallas, Texas, USA
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1.214.615.8599
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USA/Canada (french)
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1.866.914.5294
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News
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 Contains announcements and service status updates
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Account Settings
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 USA/Canada route setup
 Allow/Disallow 411 dialing
 Override caller id
 SIP NAT
 SIP/IAX/Interface password
 Allowed Codecs
 Remote Access Pin
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Order DIDs
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 USA/Canada local DID numbers availability
 Check Pricing
 Real Time DID order
 Order backorder DIDs
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Order Toll Free DIDs
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 Toll Free DID numbers availability
 Check Pricing
 Real Time DID order
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International DIDs
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 International DID numbers availability
 Check Pricing
 Order DID
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Manage DIDs
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 Change routing protocol
 Change device type
 Enable/Disable CNAM
 Change DID routing destination
 Modify Failover destination
 Change Dial Time
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Voicemail
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 Create new mailbox
 Modify existing mailbox
 Delete mailbox
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Create sub account
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 Create a new subaccount
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Manage sub account
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 Listing of your subaccouts
 Delete a subaccount
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Sub Accounts Report
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 Account usage per subaccount
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Edit Information
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 Modify account information
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Configuration Samples
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 Configuration samples for Asterisk, Trixbox, Sipura/Linksys ATAs, Voxalot and generic SIP devices
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Call Detail Records
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 Date, Destination, Description, Duration, Rate, Total
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Detailed Printable CDR
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 Date, Destination, Description, Caller ID, Duration, Rate, Total, in a printable format
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CSV/XLS/SQL/XML CDR
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 Customizable CDR reports available in SQL Format, Excel, CSV and XML.
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Graphical Usage Report
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 Top 10 destinations by minutes: Pie chart
 Top 10 destinations by calls: Pie chart
 Daily Spendings: Vertical Bars
 Calls / Minutes: Lines
 Daily Calls Status: Lines
 Call Status Total: Pie chart
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Account Statistics
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 Amount spent
 Total time
 ASR
 ACD
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Account Balance
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 Current Account Balance
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Add Funds
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 Add Funds to your account
 Paypal, Credit Card
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Transactions
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 Transactions history
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DID Billing
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 DID listing, next billing, Cancel DID
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