Supported Codecs

G.711u (μ-law / pcmu) (native)
G.729a (native)
gsm (transcoded)

Supported Protocols

SIP
IAX2

Authentication Methods

SIP/IAX Dynamic Registration (Register)
SIP Static IP authentication

Configuration Samples

Asterisk
FreePBX
Talkswitch
Trixbox
LinkSys PAP2T
Cisco SPA2100
X-Lite
Zoiper
PBX Systems
ATA Adapters
Softphones

VoIP server location

Atlanta, GA
Chicago, IL
Dallas, TX
Houston, TX
Los Angeles, CA
New York, NY
Seattle, WA
Tampa, FL
Montreal 2,QC
Toronto 2, ON
Montreal,QC
Toronto, ON
London, UK

Dialing Rules

011 international prefix
00 international prefix
E.164 / Direct Country Code
USA/Canada 1, 001 or 10 digits

USA Rates

Default Value Route: $0.0105 (1.05¢) per minute
Optional Premium Route: $0.0125 (1.25¢) per minute
Toll-Free Numbers Value Route: Free
Toll-Free Numbers Premium Route: $0.0106 (1.06¢) per minute
e411: $0.99 per call. Must be activated by customer in settings
Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.

Canada Rates

Value Route: Depends on Location, starting at $0.0052 (1/2¢)
Premium route: $0.0125 (1.25¢) per minute
Route can be switched to premium by the customer in the Settings section of the customer portal. By default, new accounts are setup to use the value route.
Rates for all Canada destinations are listed in the rate section

International Rates

List available in the rates section.
Rate Update date: 2nd day of each month at 7:00PM EST.
Rate update frequency: Rare. Sometimes we’ll lower or raise the rate on some destinations if needed.

Billing Increments

USA and Canada: 6 seconds increment
International: 6 seconds increment
Mexico: 60 seconds initial / 60 seconds increment

Downloading Rates – Available formats

Excel Spreadsheet
CSV File (Customizable)
SQL File (Customizable)
XML file
XML API

Extras

Excel Spreadsheet
CSV File (Customizable)
SQL File (Customizable)
XML file
XML API

Domestic DID numbers availability

49 states of the USA
7 Provinces of Canada

Domestic DID per minute pricing

One time setup fee: $3.00
Billing Increment: 6 seconds
Channels: High Channel-Capacity

Domestic DID flat monthly rate

Per minute inbound: free, up to 3500 minutes monthly
Channels: 2

Domestic DID numbers order delivery time

Listed as Available: Real time order processing for numbers listed
Listed as Backorder: Usually 1-3 business days, up to 10 days for rural areas for backorder DIDs. There are some exceptions. Orders can take up to 30 days to complete in some cases.

Toll-Free DID numbers pricing

Billing Increment: 6 seconds
Channels: 25 (Increase on request)

Toll-Free DID order delivery time

Real time order processing for numbers listed

International DID availability

Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Chile, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom

International DID pricing

Pricing per country is available on the International DID’s page

International DID order delivery time

30 to 120 minutes on business hours

International DID billing

Monthly Flat Rate
Unlimited inbound calls
Channels: 2
Setup fee paid when DID is ordered
Monthly fee billed on the 1st of each monthU

Extras

e911/911 $1.50 per month
CNAM Caller name Lookup – 0.8 cent per query
Unlimited voicemail accounts

Port

Price per number ported to voip.ms: $25
Port completion time: 2-4 weeks

By Email

Email: support@transcomvoip.com
Attended: 7 days from 9am to 10pm EST

By Live Chat

Attended:
Monday to friday: from 9am to 10pm EST
Saturday: 9m to 5pm EST
Sunday: closed

By Phone

Attended:
24/7 GMT

Information and Sales

United Kingdom	1.877.7.VOIP.MS
Dallas, Texas, USA	1.214.615.8599
USA/Canada (french)	1.866.914.5294

News

Contains announcements and service status updates

Account Settings

USA/Canada route setup
Allow/Disallow 411 dialing
Override caller id
SIP NAT
SIP/IAX/Interface password
Allowed Codecs
Remote Access Pin

Order DIDs

USA/Canada local DID numbers availability
Check Pricing
Real Time DID order
Order backorder DIDs

Order Toll Free DIDs

Toll Free DID numbers availability
Check Pricing
Real Time DID order

International DIDs

International DID numbers availability
Check Pricing
Order DID

Manage DIDs

Change routing protocol
Change device type
Enable/Disable CNAM
Change DID routing destination
Modify Failover destination
Change Dial Time

Voicemail

Create new mailbox
Modify existing mailbox
Delete mailbox

Create sub account

Create a new subaccount

Manage sub account

Listing of your subaccouts
Delete a subaccount

Sub Accounts Report

Account usage per subaccount

Edit Information

Modify account information

Configuration Samples

Configuration samples for Asterisk, Trixbox, Sipura/Linksys ATAs, Voxalot and generic SIP devices

Call Detail Records

Date, Destination, Description, Duration, Rate, Total

Detailed Printable CDR

Date, Destination, Description, Caller ID, Duration, Rate, Total, in a printable format

CSV/XLS/SQL/XML CDR

Customizable CDR reports available in SQL Format, Excel, CSV and XML.

Graphical Usage Report

Top 10 destinations by minutes: Pie chart
Top 10 destinations by calls: Pie chart
Daily Spendings: Vertical Bars
Calls / Minutes: Lines
Daily Calls Status: Lines
Call Status Total: Pie chart

Account Statistics

Amount spent
Total time
ASR
ACD

Account Balance

Current Account Balance

Add Funds

Add Funds to your account
Paypal, Credit Card

Transactions

Transactions history

DID Billing

DID listing, next billing, Cancel DID